Refund policy

General Return and Refund Policy

Thank you for your purchase. We hope you are completely satisfied with your order. If you are not entirely satisfied with a product, please find important information regarding returns below.

Generally, we strictly process warranty claims and customer compensation requests in accordance with our policy. We have full confidence in the quality of our products and value our customers' rational choices over impulsive purchases. Therefore, we generally do not accept returns without a valid reason.

If you receive a product that is defective, please contact us immediately. We will handle your complaint according to our return policy and strive to resolve the issue quickly – through replacement or repair, if necessary.

I: 14-Day Right of Withdrawal (Return for Refund)

You have the right to withdraw from this contract (transaction) within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, or email).

II: Conditions for Return

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging, which must be undamaged. The item must have all tags attached. Please provide proof of purchase (e.g., your order confirmation). A valid reason for the return must be provided, and prior communication with our customer service team is required.

III: Return Process

Easy 3-Step Return Process:

Step 1: Contact our customer service team via the contact form on our website or send an email to support@kingfable.com, quoting your order number.

Step 2: Ship your order back to us
Please send the item(s) to the address provided on the return form, including the completed return form inside the package. It is essential to include a tracking number with your return shipment. As the sender, you are responsible for the item until it reaches us; we want to avoid any misunderstandings.

Step 3: Refund Processing
Once we have received and inspected your returned package, we will process your refund. The refund will be initiated within 5 business days.

IV: Refunds

After receiving and inspecting your returned item, we will notify you of the status of your refund. If your return is approved, a refund will be processed, and the credit will automatically be applied to your original method of payment within 5 business days. Please understand that your bank or credit card issuer may take some time to post the credit to your account. Specific circumstances will be handled according to actual communication.

If you haven't received a refund after 15 business days, please contact us at support@joynibaby.com.

V: Non-Returnable Items

The following items are exempt from being returned:

  • Custom or personalized items

  • Perishable goods, such as food, flowers, or plants

  • Personal care goods (e.g., cosmetics)

  • Hazardous materials, or flammable liquids or gases

  • Sale items or items purchased with vouchers, unless explicitly stated otherwise

VI: Information on Color Differences, Size-Related Issues, and Custom Products

  • Color Display: Due to technical limitations, colors displayed on screens may vary slightly. We strive to ensure colors are shown as accurately as possible.

  • Size Selection: Please refer to our size chart before purchasing to select the appropriate size. If the size received differs significantly from the size indicated in the chart, please contact us.

  • Custom Orders: For personalized or custom-made products, orders can only be cancelled within 24 hours of placement. After 24 hours, production has commenced, and returns or refunds are not possible.

Conclusion

We highly value customer satisfaction and fair business practices. Simultaneously, we ask that you order our products responsibly and only initiate returns for valid reasons. Thank you for your understanding and trust!

Should you have any questions, please do not hesitate to contact us:

support@kingfable.com